The following notice has been issued by the manufacturer:
As a result of routine product testing and quality processes, Gainsborough Showers have identified a potential fault in the following electric showers:
- Gainsborough GSX Plus
- Gainsborough GSX Deluxe
The fault manifests itself sporadically within extreme conditions such as where there is exceptionally high water pressure and may put the user at risk. Typically a leak from the base of the showering unit will be noticed.
As a responsible manufacturer that puts the safety and comfort of its customers first, we have therefore decided to recall all of the electric showers that might be affected.
This recall will be implemented with immediate effect and wherever possible, we will contact consumers directly, whilst simultaneously working with our distributors and merchants to alert installers and retailers.
If you believe you have one of the electric showers that we have identified as being potentially faulty, please contact us on:
- Telephone: 01959 560093
- Email: recall@gainsboroughshowers.co.uk
Gainsborough’s own, UK-wide team of service engineers will ensure that, where recalled product has been installed, it is replaced, entirely free of charge and with minimum disruption. We would like to reassure our customers that their safety and wellbeing is our primary concern and thank them for their understanding.
